Effective Date: November 05, 2023

This Privacy Policy explains how East Oak Estates, a New Jersey–based property management company serving NJ with select services in PA, CT, and NY, collects, uses, shares, and protects information when you access our website or use our property management services. By using our website or submitting information to us, you agree to the practices described in this policy.

If you have questions or wish to exercise privacy rights, contact us at [privacy@eastoakestates.com] or by mail at your business address once finalized.

1. Information We Collect

You may provide personal information when you submit a maintenance request, fill out forms on our website, communicate with us, or request property management services. This information may include your name, email address, phone number, property address, unit number, details about maintenance issues, and any other information you include in your messages or uploads.

We also collect certain information automatically when you visit our website, including your device type, browser information, IP address, and pages you interact with. Cookies and similar technologies may be used to improve your experience and analyze website traffic.

We may receive additional information from third-party vendors such as payment processors, maintenance partners, or verification services. This helps us operate, process requests, or confirm information for property management purposes.

2. How We Use Your Information

We use your information to respond to maintenance or service requests, communicate with you, coordinate property management activities, and provide a smooth and efficient service experience. We may also use the information to maintain business records, improve website functionality, send service-related updates, process payments through trusted third parties, and comply with legal obligations. Marketing emails are only sent if you specifically opt in.

3. How We Share Your Information

We do not sell personal information. We may share information with maintenance vendors, contractors, service providers such as website hosts and email systems, payment processors, and property owners when required for coordination. Information may also be shared when required by law, or if necessary to protect our rights, safety, or property. If East Oak Estates undergoes a business transfer or restructuring, information may be transferred as part of that process.

4. Third-Party Tools and Links

Our website may contain links or integrations with third-party platforms such as payment portals, scheduling tools, or maps. These external services operate under their own privacy policies. We are not responsible for their data practices, and we encourage you to review their policies before submitting information.

5. Cookies and Tracking Technologies

Cookies are used to improve website performance, remember visitor preferences, and analyze traffic. You may disable cookies in your browser settings; however, some website features may not function correctly as a result.

6. Data Retention

Information is retained only for as long as necessary to provide services, maintain accurate records, fulfill legal requirements, and resolve disputes. Retention times may vary based on the type of information and applicable law.

7. Security

We use reasonable administrative and technical measures to safeguard your personal information. While we strive to protect all data, no website or system can guarantee complete security, and we encourage you to contact us if you have any concerns.

8. Your Privacy Rights

Depending on your state or jurisdiction, you may have the right to access your information, request corrections, request deletion, restrict certain uses, or opt out of marketing communications. You may submit a privacy request by emailing [privacy@eastoakestates.com], and we may need to verify your identity before completing the request.

9. Children’s Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe information was submitted by a child, please contact us so it can be removed.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our internal practices. When updates occur, a revised version will be posted on this page with a new effective date. Continued use of the website or services after changes means you accept the updated policy.